Universal Serviced Offices
Some thoughts from our


A big welcome to our home, we are here to assist you in any way we can.

Following 16 years of involvement with numerous serviced offices (SO) across the globe, I identified a need that was not been fulfilled for most SO guests.  It was my own love of this industry but a high level of dissatisfaction with SO companies that motivated me to proceed with our own unique SO company.  We provide outstanding service in an ethical and a completely transparent environment.

Universal Serviced Offices & Management Limited is incorporated under the Lubuan Companies Act 1990 and is wholly owned by Universal Serviced Offices

Hesham Mansour, CEO

I had grown increasingly disappointed with the majority of SO companies. My point of contention included the unethical billing practices and inconsistent staff support. I found SO companies:

I handpicked Imelda to manage our Labuan branch due to her outstanding history in serviced office (SO) management in Labuan and Kota Kinabalu. Benefit from Imelda’s 20 year history of customer service excellence, she is here to serve you.

Our High Performance Staff


Hesham Mansour


About Hesham

Hesham has been an entrepreneur for over 20 years. Aside from his development of serviced offices (SO), his success also includes ecommerce, real estate investment and development throughout the world. Our founder has 16 years of SO experience in many countries. Prior to the operation of our serviced offices (SO) Hesham searched and waited over 4 years to hand pick the high-performance people that form the core of our company. Hesham is in fact a Geologist with post-graduate degrees in both Geology and Business/IT.

Hesham’s business success relied heavily on support from SO, his own insights into customer requirements and the vision of his management team form the foundation of our business principles. Hesham started business life in 2000 with working capital under MYR1,800, today his business interests span the globe and are highly valued. Hesham basically does not sleep due to his love of the business life although his other passions do include extensive ready, running, music, skiing (USA) and he has grown to enjoy his many business travels each month.

USO Regional Manager, Labuan based


Imelda Thadeus

Imelda is the Regional Manager in Labuan. Imelda is rich with management experience in serviced offices in Labuan and Kota Kinabalu. She also has over 15 years experience in the local hospitality industry and excels in the delivery of excellent customer service. Her regular managerial promotions at her last Serviced office role are testament to her high level of customer service and her own personal pursuit of excellence. 

Imelda is a great listener and has her own suave style, always with a smile. The founder was a client of Imelda’s for many years, he has first-hand experience with Imelda’s ability to always meet deadlines, provide proactive service, display great organizational skills, impeccable presentation and a smile that made her essential to our serviced office. Imelda is also passionate about music, including singing and she also loves socializing and eating out with friends.

USO Manager, Bangsar South


Stephanie Raphael

Stephanie is the USO Manager at our stunning Bangsar South facility. She is a popular member of our team and is loved by everyone. Her role at Bangsar South has been well earnt with her outstanding performance and loyalty at our Labuan facility. Her people and analytical skills are her main strengths amongst many others.

Stephanie has a degree in Education and a background in all aspects of coworking/serviced offices, digital marketing, research and accounts/bookkeeping. Stephanie is also heavily involved in CrossFit training. When she has time, she also enjoys cooking.

USO Sales & Customer Service Specialist, Labuan


Juliet Deosing

Juliet was originally employed temporarily to cover for a staff member on maternity leave. Juliet’s work was so impressive that we decided to secure her serviced promptly. She has become very popular with our clients due to her approachability and willingness to assist in any way she can. Juliet has a background in customer service and administration. Her background is dominated by investment banking with stints in hospitality and retail. In her spare time she has a passion for reading and outdoor activities including hiking.

USO Sales & Customer Service Executive, Bangsar South


Stephanie Joan

Stephanie brings a professional approach with an extensive background in customer and client relations. She has many years of serviced office experience with customers in Australia and New Zealand. In addition to serviced offices, Stephanie also has experience in publication, telecommunications and air travel programs. Her combined customer serviced based experience is a great foundation for her current role. In her spare time Stephanie enjoys reading, hiking and road trips.

Our Accountant


Clarencena Kadius

Accounting Clerk

Clarencena or “Clay” is an outstanding Accounting Clerk, she is in charge of all our corporate and operational Accounting duties and procedures.  Clay is detail orientated and great with numbers, she has over 8 years of Accounting and Finance experience.  Clay also enjoys going out with friends and brings a cheerful, upbeat approach to work every day.

USO Accounts Executive, Bangsar South based


Sheryl Adam

Sheryl is in charge of all aspects of Accounting across all business units. Her attention to detail, accuracy and knowledge of applicable regulations make her a valuable team member. Sheryl’s professional background is entirely dedicated to bookkeeping and Accounting, her depth of knowledge is a great benefit to our organization. She is well liked by all staff members and enjoys going out with friends and cooking in her spare time.

Customer Care Specialist, Labuan


Mae Mohammadsan

Mae brings both a cheerful and a professional approach to her work. Although Mae is the youngest member of our family she brings varied experience that compliments her responsibilities here very well. Her experience includes hospitality, administration and accounts. Mae also has experience in our industry which enabled her to basically hit the ground running when she joined us although we did make a number of adjustments to enable her to do things the “USO way” ie. customers first and value. She continues to be an invaluable member of our family and a driver of our rapid growth as we continue to expand. Some of Mae’s many interests include singing, dancing, netball, handball, futsal & cooking.

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